If you suspect fraud right now
- Call the number on your card or Private Client Service to place a hold on affected accounts or cards.
- Change online banking passwords from a trusted device if you believe credentials were exposed.
- Preserve emails or texts—forward them as attachments to our fraud mailbox if instructed by a representative.
Phishing & spoofing
Do not click links or call numbers in unexpected messages claiming to
be the bank. Navigate directly to our website or use numbers from your
statement.
After you report
We investigate unauthorized electronic transfers under Regulation E timelines where applicable. You may receive affidavits or questionnaires; completed forms are required for provisional credit consideration on eligible claims.
Law enforcement
We cooperate with subpoenas and fraud investigations. Clients may also file reports with the FBI’s IC3 and local authorities for identity theft documentation.