Immediate steps
- Call the 24-hour number on your account materials or Private Client Service to block the card.
- Review recent transactions with a representative; disputed items may require a written statement.
- Order a replacement with updated expiration and CVV; digital wallets will need re-provisioning.
Liability overview
For consumer accounts, Regulation E limits liability for unauthorized electronic fund transfers when reported promptly. Credit card liability is governed by Regulation Z with similar prompt-reporting benefits. Business accounts may be subject to different agreements—refer to your treasury services schedule.
Travel tips
Set travel notices in online banking to reduce declines abroad. Carry a secondary card and store our international collect number separately from your wallet.