What we can help with
- Account transfers, stop payments, and check copy requests within stated timeframes
- Online and mobile banking enrollment, device management, and credential resets after verification
- Statement cycles, tax document reissues, and e-delivery preferences
- Research on posting errors; provisional credit timelines follow Regulation E for eligible electronic transfers
Service standards
Written confirmations are provided for disputes and certain profile changes. Complex escalations are assigned a case number you can reference on follow-up calls.
| Channel | Typical response |
|---|---|
| Phone | Real-time for authentication and many servicing items |
| Secure message | Within 1 business day for standard inquiries |
| 7–10 business days after receipt for research items |