How do I reset my online banking password?
Use the “Forgot password” link on the sign-in page. You will
verify your identity via email or SMS one-time code. If you are
locked out after multiple attempts, call Private Client Service to
unlock after authentication.
What is a wire cutoff time?
Domestic wires submitted before the published cutoff (typically
early afternoon ET on business days) generally process the same
day. International wires may require additional compliance review.
Cutoffs are listed in your treasury agreement or online banking
help.
How do I place a stop payment?
Stop payments on checks may be requested by phone or secure
message. Fees apply as disclosed in your schedule of fees. Stops
are not guaranteed if the item has already been paid or converted
to an electronic entry.
Are deposits FDIC insured?
Deposits are insured up to applicable limits when held at an
FDIC-insured institution. Investment and insurance products are
not FDIC insured and may lose value.
How quickly are disputes resolved?
For consumer electronic transfers, provisional credit timelines
follow Regulation E when claims are timely. Final resolution
depends on merchant and network rules; we will communicate
outcomes in writing.
Still need help? Contact us.